FAQs - Epson Express Centre

Frequently Asked Questions

What is Epson Connect?

Epson Connect is a service that connects customers to Epson printers over the internet or local network.

Epson Connect has the following services.

Email Print
Epson iPrint
Scan to Cloud
Remote Print
Voice Print (only US and Canada)

To learn more about Epson Connect, visit https://www.epsonconnect.com

What network is required to use the Epson Connect Service?

Recommended internet connection (IPv4).
- Minimum download speed: 512 Kbps or faster
- Recommended download speed: 1 Mbps or faster
Epson Connect uses port 5222 (printers only).
You have to ensure this port is enabled in an office network.

Does my printer or scanner support Epson Connect?

See this page for a list of printers and scanners that support Epson Connect.

Is the Epson Connect Service free?

Yes, the Epson Connect Service is free.

However, you can use other companies’ services via the Epson Connect Service. To use another companies services, please confirm their “Terms of Use”.

Is the connection between my devices and the Epson Connect server secure?

All communication (except emails) between the Epson Connect server and devices is encrypted with TLS security.

What do I need to do after buying a printer or scanner?

Can I use Epson Connect even if my printer or scanner is connected to a computer by a USB cable?

No, you cannot. You have to connect your printer or scanner to a network, such as Ethernet or Wi-Fi, that has an Internet connection. For more information on a printer’s or a scanner’s network setup, see the manuals that came with your printer or scanner or the on-line manuals.

Can I use the Epson Connect service without a network router or an access point?

No, you cannot. You have to connect your printer or scanner to a network, such as Ethernet or Wi-Fi, that has an Internet connection. For more information on a printer’s or a scanner’s network setup, see the manuals that came with your printer or scanner or the on-line manuals.

I can use my printer or scanner for printing and scanning over a network without any problems, but I cannot register my printer or scanner to Epson Connect.

Following cases are considered:

If you cannot access the Internet from your device, a network router is not connected to the Internet.
The DNS server setting and/or the default gateway setting for your printer or scanner is incorrect.
Depending on your network environment, the proxy server setting is required but it is incorrect.

When registering the printer to Epson Connect from Windows computer, [Cannot display the page] message appeared on the Epson Connect Printer Setup screen and could not continue any more.

If the version of the browser installed on your computer is out of date (such as Internet Explorer 6), TLS communication may be disabled. In that case you cannot continue the printer registration. Try the following.

Update the Internet Explorer to the version 8 or later, and then run Epson Connect Printer Setup again.
Use other browsers to run Web Config and then register the printer to Epson Connect.

You can run Web Config using a computer browser or a smart device browser. Click here for details.

Sent email is not received.

There are a variety of reasons including:

Incorrect recipients

You can enter up to 100 printer email addresses.
You cannot print when specifying a printer’s email address in the Bcc field.

Too large email size

Email Print will only print file attachment(s) up to a total of 20MB. If you exceed 20MBs, nothing will be printed.
Please reduce the total size of your attachments to under 20MB.

Too many attachments

Email Print can print up to 10 attachments. When the number of attachments exceeds 10, nothing will be printed.
Please reduce the number of attachments and resend.

Print nothing

In the below case, print nothing:

Blank email
Printer is set to Not Print Email Body Mode and email doesn’t have any attached file(s).
Attached file is document file, but printer is set to Photo Paper Mode and it has only one feeder.

Too many pending emails

The printer’s print queue has exceeded the maximum number of pending emails.
Please contact the printer’s owner.

Service Suspended

The printer owner has suspended the Email Print service for this printer.
Please contact the printer’s owner.

Unapproved Sender

Your email address is not on the printer’s Approved Senders List.
To register your email address, please contact the printer’s owner.

The Epson Connect Service is maintaining.

Please resend your email later.

Some email providers may reject the printer email address if it includes specific character(s).

For example, the provider may reject the printer email address if it includes “!” or “%”.
To exclude specific character(s) from the printer email address, please contact the printer’s owner.

My Epson Connect printer is not printing emails.

Please check/do the following:
- Your printer is powered on.
- Your printer is free of any errors.
- Your printer is connected to a network with internet access.
- Try restarting your printer.
- Check the Epson Connect User Page and ensure that you have not suspended the service.
- The Epson Connect server may be busy or the print data is huge. It may take some time to process your request. Please wait until your request is completed.

Attached file is not printed

Epson Connect Email Print supports the following file types:

Microsoft Word（doc, docx）
Microsoft Excel（xls, xlsx）
Microsoft PowerPoint（ppt, pptx）
PDF
JPEG
BMP
GIF
PNG
TIFF

Epson Connect Email Print supports Microsoft Office 2000, XP, 2003, 2007, 2010.
If the file type is unsupported, please convert it to PDF, then attach it to your email.

Email attachments of the “Rich Text Format” can not be printed. Send an email in HTML or plain text.

The following files cannot be printed:

An encrypted file
A file with a password or digital signature
A file that has been set to prohibit printing
Part or whole file is broken
PDF file that has been set to only low resolution printing
PDF file that has a large amount of vectors, such as data converted from CAD
Multi-page TIFF file

If the files cannot be printed, please convert to PDF or image by your own.

Restrictions on the Email Print Service.

The Email Print Service setting for printing email is as follows:

Document Paper type:	plain paper
Copies:	not supported
Print layout (n up):	not supported
2-sided:	only single-sided is supported.
Color/Black:	color (except black ink printers)
Excel:	only the active worksheet will print
Select Page:	not supported
PIM and EXIF:	not supported

Nobody can change this setting.

Photo Paper type:	Plain paper/Photo paper
Paper size:	depending on the model
Print order:	Normal/Reverse

Sender can not change this setting.
Printer owner can change this setting from the Epson Connect User Page.

Why does the printed file look different from the original?

There are a variety of reasons including:

Font

The font in the original email or file may not be supported by Email Print. Another font may be substituted in its place and could affect page formatting.

Character

If Email Print does not recognize a character, it may substitute the character with a “?” when printing.

Certain lines in Excel

Certain lines in Excel files are not printing correctly. Please save your file as a PDF by your own and resend.

Preview

The printed file may look different from the preview on Windows or Mac.

Office file

The printed file may look different from printing by your Office.
Please save your file as a PDF by your own and resend.

Email Body

Some graphics on your HTML email might be replaced with icon has a red “x”.
Some graphics on your HTML email might not be resized(fitted).

Restrictions on Apple Mail.

In spite of enabled Photo Paper Printing, picture (image file) print on plain paper.
If you sent your email using AppleMail or an Apple mobile device (iPad,iPhone or iPod), your image file is converted into a format similar to a webpage (HTML). Epson Connect Email Print prints webpages on plain paper.
The original email was sent as HTML email and the content of the email was treated as an attached file.
Message description which are stated below an attachment file may not be printed.

Restrictions on Outlook.

The email’s characters may read from right to left (i.e. Hebrew or Arabic).
Some of the large pixel-size graphics on your email may not be resized(fitted).
Recalling is not effective. Don’t cancel a sent email message.
Email attachments of the “Outlook Rich Text Format” can not be printed. Send an email in HTML or plain text.

Why are image files printing using plain paper and not photo paper?

You can configure Print Settings for printing images is using photo paper.

Follow these steps:

Sign in to the Epson Connect User Page.
Select Email Print – Print Settings page. Check Photo Paper Printing.

Why are only image files printing and not my document files?

You have Photo Paper Printing enabled, if your printer has only one feeder.
Please check the Print Settings page in the Epson Connect User Page to turn off Photo Paper Printing.

Can anyone send emails to my printer?

Yes, the default setting allows anyone who knows your printer’s email address to send emails and attachments for printing. To limit who can print to your printer, please enable the Approved Senders List. You can add or remove sender email addresses and domains from the Approved Senders List at any time.

Can I only print the attachments and not the sender information or email body?

Email sender information not printed
uncheck email sender information from the Print Settings page in the Epson Connect User Page.
Email body not printed
uncheck email body from the Print Settings page in the Epson Connect User Page.
If you sent your email using Apple Mail your multiple image files, the email body may be printed in spite of disabled “Print Email Body” printing.

How do I cancel a print job?

Sender can not cancel printing.
Printer owner can cancel printing, please refer to this.

Why didn't I get a notification email?

There are several reasons why you don’t receive an email notification.

The notification email may be in your SPAM folder. Check your SPAM filter settings.
Email Notifications may be disabled. Sign in to the Epson Connect User Page and check your Email Notification Settings page.
Your email address registered with Epson Connect is incorrect. Sign in to the Epson Connect User Page and check your email address in your Account Information page.
There was a delay in routing the email notification and you have not received it yet.

Received the error notification but the printer is not out of ink or paper. What is going on?

Check the printer to ensure the scanner or printer covers are completely closed. Some printers will stop pause if these covers are opened during a print job.

How do I find my printer's email address?

Please refer to this.

How do I confirm that scan data has been sent?

Check the following:

Check that there are no error messages displayed on your printer’s or scanner’s LCD screen.
Access the “Scan Log” on the Epson Connect User Page, and check that the status of the scan job is “Completed”.
If the destination is an email address, check to see if an error response has printed on your printer.
Confirm that the printer’s or scanner’s owner has not received any error notifications.

An error message from the recipient was printed.

Following cases are considered:
The “Scan to Cloud” email size exceeded the limit of the destination email server.
Usually the email size that a destination email server can receive is limited. If you send an email that exceeds the limit, the destination email server will not receive it.
To solve this issue reduce the number of scanned pages being sent at the same time.
The recipient rejects emails from your printer’s email address.
If the recipient is configured to receive emails only from specific email addresses, and if your printer’s email address is not registered, then the email from your printer will be rejected.
If the recipient is an Epson Connect printer and the “Approved Senders List” is enabled, your printer’s email address must be registered in the destination printers “Approved Senders List”.

I sent much scan data, but failed to send though any error has not been printed or displayed.

Following case is considered:

The destination may remove the scan data (attached file) from the sent email If the attached scan data was too large, some destination’s servers might automatically delete the attached file, but deliver the remaining email body.
If this happens, no error message will be printed or displayed due to the destination server not reporting an error.
To solve this issue reduce the number of scanned pages being sent at the same time.

I sent scan data to another manufacturers printer, but it was not printed.

If the destination printer is set to receive emails only from specific email addresses, and if your printer’s or scanner’s email address is not registered, then the scanned data may be rejected and no error message may be printed on your printer.
To solve this issue, your printer’s or scanner’s email address must be added to the list of approved senders on the destination printer.

Any response or error emails from the destination can not be printed on my printer.

Following cases are considered:

The email address of destination is not registered on your printer’s “Approved Senders List” of Email Print.
If you have enabled the “Approved Senders List”, the sender email address of such response or error emails must be registered to the list.
Access “Approved Senders List” on the Epson Connect User Page, and add the email address to the list.
Email body printing is disabled on Email Print settings.
If you have deselected the “Print Email Body” checkbox, those emails will not be printed.
Access “Email Print – Print Settings” on the Epson Connect User Page, select “Print Email Body” checkbox and click “Apply”.
Your printer has only a paper tray (or cassette) and the “Photo Printing” is enabled.
If the model of your printer has only 1 paper tray (or cassette) and “Photo Printing” of Email Print settings is enabled, those emails will not be printed.
Access “Email Print – Print Settings” on the Epson Connect User Page, deselect “Photo Printing” checkbox and click “Apply”.
The destination was the printer email address of Epson Connect Email Print.
If the destination is the printer email address of Epson Connect Email Print, the email notifications about “Email Received” and “Printing Complete” will not be printed.

Update the Internet Explorer to the version 8 or later, and then run Epson Connect Printer Setup again.
Use other browsers to run Web Config and then register the printer to Epson Connect.

You can run Web Config using a computer browser or a smart device browser. Click here for details.

How can I stop printing any response or error notification emails from the destination on my printer?

Please try either following suggestions:

Enable the “Approved Senders List” and only register the email address from senders you want to print emails from.
Access the “Approved Senders List” on the Epson Connect User Page, Enable the list and register only email addresses you wish to receive emails from.
Disable Email body printing
Access “Email Print – Print Settings” on the Epson Connect User Page, disable “Print Email Body” checkbox and click “Apply”.

The received scan data is low quality or does not print correctly.

The display and print quality is determined by the recipient’s equipment. Contact the manufacturer for more information.

How can I change my account of the online service (e.g. Google Drive, Dropbox, OneDrive, SharePoint Online and Box) registered as the destination?

Follow these steps:

Sign in to the online service that you want to change the account with the current account associated with Epson Connect.

Open the application management page associated with the service.

Note:

Procedures to open the application management page vary by service.

Sign in to the Epson Connect User Page.
Select Scan Destination List page.
Remove the destination(s) of the online service from the list.
Register new account as a destination.

Note:

For Evernote, remove the Evernote email address on Scan Destination List page and add new one.
The Scan to Cloud function may not be available for online services depending on your country or region.

I sent scan data to a destination, that type is an email address, but it is not arrived yet.

Email may not be arrived in following cases:

An email address you registered to the Destination List may be incorrect. Sign in to the Epson Connect User Page and check an email address at the list.
An email may be in a SPAM folder. Check SPAM filter settings.
There was a delay in routing an email and it has not arrived yet.

Can I set up multiple accounts of an online service (e.g. Google Drive, Dropbox, OneDrive, SharePoint Online and Box)?

You can set up multiple accounts for a printer or scanner.

Follow these steps:

Sign in to the Epson Connect User Page.
Select the [Destination List] page.
Add a destination.
Select the online service for which you want to add a new account.
Add a new account on the [Account Selection] page.

Note:

The Scan to Cloud function may not be available for online services depending on your country or region.

What is the source email address when scanned data is sent by email from scanners?

The scanners do not have an email address. Therefore, scanned data is sent from the following source email address: noreply@print.epsonconnect.com

I sent scan data to the OneDrive destination, but error is occurred and data is not stored in OneDrive.

OneDrive access method has been changed at February 9th, 2023. If you added OneDrive destination of Scan to Cloud before that day, you need to reauthenticate OneDrive, Please see this page for the reauthentication.

How do I check the status of a Remote Print?

It can be checked via iPrint or the Remote Print Driver menu [Maintenance] – [Print History] .
The printer owner can check the status by accessing “Remote Print – Print Log” on the Epson Connect User Page.

How do I cancel a Remote Print job?

It can be cancelled via iPrint or the Remote Print Driver menu [Maintenance] – [Print History] .
The Printer owner can also cancel Remote Print job.

I cannot use the Print Preview.

There are a variety of reasons including:

Your mobile device or computer is not connected to the Internet.: If an Internet connection is unavailable, the Print Preview is unavailable.
The Epson Connect server may be busy: The Epson Connect server may be busy and may take a while to process your print job.
Please wait a while until the preview displays.
Remote Print service is disabled by the printer owner: If printer owner has disabled the Remote Print service, the Print Preview is unavailable.
Please contact the printer owner.
The Remote Print access key has been changed by the printer owner: If the printer owner has changed the access key for Remote Print then the print preview is unavailable due to the access keys not matching.
Please contact the printer owner.
The Epson Connect service is undergoing maintenance: If the Epson Connect service stops due to server maintenance, the Print Preview is unavailable. Please try later.

I cannot print using Remote Print

There are a variety of reasons including:

The Remote Print specified paper size doesn’t match the paper size specified on the Epson Connect User Page.: For Remote Print, please specify the same paper size specified on the Epson Connect User Page. Failure to do so may lead to a “Paper Size Error”.
Unprintable file: If the printing path of iPrint is set to “Remote”, printable file types or conditions are limited. Please refer to this.
If the printing path is set to “Local” or Remote Print Driver, the above limitation will not be applicable.
Your mobile device or computer is not connected to the Internet.: If an Internet connection is unavailable, it is not possible to use Remote Print.
Remote Print service is disabled by the printer owner: If the printer owner has disabled the Remote Print service, it is not possible to use Remote Print.
Please contact the printer owner.
The Remote Print access key has been changed by the printer owner: If the printer owner has changed the access key for Remote Print then it is not possible to use Remote Print due to the access keys not matching.
Please contact the printer owner.
The Epson Connect service is undergoing maintenance: If the Epson Connect service stops due to server maintenance, it is not possible to use Remote Print. Please try later.

Remote Print job is received by Epson Connect server, but printing doesn't start.

Please check/do the following:

Your printer is powered on.
Your printer is free of any errors.
Your printer is connected to a network with internet access.
Try restarting your printer.
Check the Epson Connect User Page and ensure that you have not suspended the service.
The Epson Connect server may be busy or the print data is huge. It may take some time to process your request. Please wait until your request is completed.

The output of the iPrint remote printing function differs when "Local" or "Remote" is selected.

When “Local” is selected as the printing path, the Epson iPrint application generates the print job; when “Remote” is selected, the Epson Connect server generates the print job. This may cause slight differences in final print output. Please refer to this for more related information.

Note:

For Microsoft Office Excel files:

If “Local” is selected as the printing path, the first worksheet in the book will be printed.
If “Remote” is selected as the printing path, the active worksheet will be printed.

The print quality by iPrint differs from the case of printing by Mac.

For iWork files or web pages, iPrint renders the print data, therefore the print quality may differ that when printing from a Mac.

Why printing results using the Remote Print Driver differ from those of the normal printer driver?

Available print settings of the Remote Print Driver differ from those of the normal printer driver since print data is generated on the Epson Connect server. Even if you set the same print settings as the normal printer driver, printing results may differ.

How do I add or delete the printer(s) on Mac to use the Remote Print Driver?

Register the printer’s email address using the Epson Remote Print Utility, and then add the printer to your Mac. You can also delete the printer using the same procedures.

How do I check the status of a Voice Print?

You can check the status by accessing “Remote Print – Print Log” on the Epson Connect User Page.

How do I cancel a Voice Print job?

The printing job can be canceled using the printer’s control panel.
Cancel the Pending or Stopped job on the Remote Print Log page in the Epson Connect User Page.

Voice Print job is received by Epson Connect server, but printing doesn't start.

Please refer to this.

I cannot print using Voice Print

There are a variety of reasons including:

Printer paper type setting is not “plain paper”.: For voice printing, the paper type is printed as “plain paper”. Please set the paper type of the printer to “plain paper”.
Your printer is not connected to the Internet.: If an Internet connection is unavailable, it is not possible to use Voice Print.
Remote Print service is disabled by the printer owner: If the printer owner has disabled the Remote Print service, it is not possible to use Voice Print.
Please contact the printer owner.
The Epson Connect service is undergoing maintenance: If the Epson Connect service stops due to server maintenance, it is not possible to use Voice Print. Please try later.

I replaced the printer with a new one. How can I use Voice Print with a new printer?

If you use Amazon Alexa skills:
Sign in to Amazon Alexa’s skill store and click “Disable skill” on the screen of your “Epson Printer” skill. After that, click “Enable skill” and sign in to EpsonConnect to make it available.

My Epson Connect printer is not printing.

Please check/do the following:

Your printer is powered on. It may take Epson Connect Service a few minutes to connect to the printer.
Your printer is free of any errors.
Your printer is connected to a network with internet access.
Try restarting your printer.
Check the Epson Connect User Page and ensure that you have not suspended the service.
The Epson Connect server may be busy or the print data is huge. It may take some time to process your request. Please wait until your request is completed.

My printer stopped printing in the middle of printing, what should I do?

There are several possible causes for an interrupted print job.
Please check the following:
- Check for any Epson Connect Service status updates sent to your email
- Make sure your internet connection is working (you can use a computer to see if you have internet access)
- Make sure the printer is on and error free
- Ensure the printer has a strong signal to your wireless router
NOTE: Try moving your printer to a different location within range of your wireless network. Avoid placing the printer near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.

How do I check whether my printer is connected to the Epson Connect Service?

Ensure your printer is ready to print and error free.
If you have registered with Epson Connect, please check the following:

Signing in to the Epson Connect User Page and check your printer’s status on the Printer List.
Using your printer’s control panel (select printers only).

When the printer is disconnected from the Epson Connect Service, the printer automatically will attempt to reconnect within 20 minutes. Reconnection time will vary depending on network and server availability.

What should I do if the Epson Connect Service suddenly stops working?

Please try the followings:

Ensure your printer is ready to print and error-free.
Check that your printer is properly connected to your wired or wireless network.
Try restarting your printer.
Make sure that your internet service is functioning correctly.
Check the Epson Connect User Page and ensure you have not Suspended the service.

If the service is still unavailable, please contact Epson Support.

What does the "XMPP Status" mean on the network status sheet?

None:	XMPP Status may have stopped due to an HTTPS connection error. Please check the HTTPS Status.
DNS Server Not Found:	Failed to access to the DNS server. Please check your Internet connection is working correctly and DNS server settings of your printer are correct.
Domain Name Not Resolved:	Failed to resolve the DNS domain name. Please contact your network administrator for assistance.
Proxy Server Not Found:	Can not access the proxy server. Please check the proxy server settings.
Rejected by Proxy Server:	Failed to connect to the proxy server. Please confirm whether an XMPP (5222) port is open.
XMPP Server Not Found:	Your internet connection or Epson Connect Email Print is temporarily unavailable.
Server Error:	Epson Connect Email Print is currently unavailable.

What does the "HTTPS Status" mean on the network status?

None:	HTTP Status may have stopped due to an XMPP connection error. Please check the XMPP Status.
DNS Server Not Found:	Failed to access to the DNS server. Please check your Internet connection is working correctly and DNS server settings of your printer are correct.
Domain Name Not Resolved:	Failed to resolve the DNS domain name. Please contact your network administrator for assistance.
Proxy Server Not Found:	Can not access the proxy server. Please check the proxy server settings.
Rejected by Proxy Server:	Failed to connect to the proxy server. Please confirm whether an HTTPS (443) port is open.
HTTPS Server Not Found:	Your internet connection or Epson Connect Email Print is temporarily unavailable.
Server Error:	Epson Connect Email Print is currently unavailable.

The printer printed the same file again.

When an internet connection between the Epson Connect server and your printer is unstable, the server may fail to confirm the completion of printing. In that case, the print job may be reprinted. The cause may be as follows:

The printer is not connected to the internet correctly, or connection speed is not enough.
- For the required network environment, refer to here.
If the proxy server is used in your network environment, the internet connection may be unstable depending on the server settings.
When you use the printer under the Wi-Fi Network environment, internet connection may be unstable depending on the signal strength.

How do I cancel a print job?

The printing job can be canceled using the printer’s control panel.
Cancel the Pending or Stopped job on the Email Print Log or Remote Print Log page in the Epson Connect User Page.

How do I find my printer's email address?

You can find your printer’s email address by:
- Signing in to the Epson Connect User Page.
- Using your printer’s control panel (select printers only).
- Printing the network confirmation page using your printer’s control panel.

I registered my printer again and the email address has been changed to a new one. Can I change it back to the previous one?

Yes. Follow these steps:

Sign in to the Epson Connect User Page and select Printer List.
Select Transfer Printer Email Address and then follow the on screen instructions.

How do I temporarily suspend my Epson Connect service for long-term Out of Office or failure of my printer?

Follow these steps:

Sign in to the Epson Connect User Page.
Select Suspend/Resume Service page. Click Suspend Service. To resume, click Resume Service.
Select Remote Print page. Disable “Allow Remote Print”.

Note:

While your Epson Connect Service is suspended, any new print jobs will not be accepted or saved to the server.

Does Epson Connect support Daylight Saving Time (summer time)?

Yes. Daylight Saving Time (summer time) is automatically applied for the selected time zone.
To select the time zone:

Sign in to the Epson Connect User Page. Click “Account Information”.
Click “Change language and time settings”. Select your current time zone.

Can I use the same email address as the printer that has been deleted?

Yes. Follow these steps:

Sign in to the Epson Connect User Page and select Printer List.
Select Transfer Printer Email Address and then follow the on screen instructions.

I have new printer. Can I transfer an email address from one printer to another?

Yes. To transfer a printer’s email address:

Register your printer to Epson Connect with printer setup. Please refer to this.
Sign in to the Epson Connect User Page.
Select Transfer Printer Email Address.
Select the destination printer you want transfer the email address to and the printer you want to transfer the email address from.
Transfer the printer email address.
Restart your printer.

The new email address will not take effect until you restart the printer.
This process also allows you to transfer a printer’s Approved Senders List and other settings.

I have transferred or disposed of my printer or scanner without deleting it from Epson Connect, what should I do?

You can delete registered printers or scanners on the Epson Connect User Page.
Follow these steps:
1. Sign in to the Epson Connect User Page.
2. Go to the [Printer and Scanner List] screen, and then select the printer or scanner you want to delete.
3. Delete the printer or scanner.

What do I need to do when I repair my printer?

Temporarily suspend my Epson Connect service while my printer to repair.
Follow these steps:

Sign in to the Epson Connect User Page.
Select Suspend/Resume Service page. Click Suspend Service. To resume, click Resume Service.
Select Remote Print page. Check out Allow Remote Print.

What do I need to do when I repair my printer?

Temporarily suspend my Epson Connect service while my printer to repair.
Follow these steps:

Sign in to the Epson Connect User Page.
Select Suspend/Resume Service page. Click Suspend Service. To resume, click Resume Service.
Select Remote Print page. Check out Allow Remote Print.

I have transferred the printer or scanner, what should I do?

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